Carpet F.A.Qs
Q. How much do you charge for having a
carpet cleaned?
A. A free survey is
conducted before cleaning and a fixed price quote is given before any
work is carried out.
Q. How long
will my carpets take to dry?
A. Most carpets are dry within 2 - 3 hours,
some take longer dependant on the level of soilage, atmospheric
conditions and the type of fibre. We can assist the drying process with
the use of air movers
Q. Do you
move furniture?
A. We will move most furnishings such as tables,
chairs, sofas to allow us to clean underneath. All we ask is that you
move all small, breakable and valuable items that may be in the way
during the cleaning process.
Q. Will my
carpet shrink?
A. Shrinkage can be caused by over wetting the carpet.
The machinery we use is truck-mounted and is 20 times more powerful than
a portable machine this ensures no excess water remains in the carpet
following the rinsing process. However there are particular carpets that
are prone to shrinkage. We will highlight any potential problem at the
time of survey and advise on measures for prevention.
Q. How long
will it take to clean my carpets?
A. At the time of survey we will be able to give you
the estimated timescale.
Q. Can you
fix indentations from heavy furniture?
A. No guarantee can be made on removing indentations
from heavy furniture. In addition to the pile of the carpet being
crushed, the backing of the carpet and the underlay is indented. Heat, moisture and hand
grooming with our equipment will help, but it will take time to release
back to normal. Severe cases may be permanent.
Q. How often
should a carpet be cleaned?
A. On average, a carpet should be cleaned at 6
to 18 monthly intervals. However the frequency of cleaning will vary depending
upon the number of occupants in the household and level of usage.
Q. Can you
remove tea, coffee, red wine etc...
A. We cannot make any guarantee on stain removals as
some stains can be permanent. We have a higher success rate of removal
if we attempt to remove spots before anyone else attacks the problem.
Improper stain removal procedures can turn a spot into a permanent
stain.
Q. Can you
remove pet odours?
A. Yes we can take care of the odour